Privacy Policy

 

1) Introduction and Contact Details of the Data Controller
1.1 We are pleased that you are visiting our website and thank you for your interest. Below we inform you about the handling of your personal data when using our website. Personal data is any information by which you can be personally identified.
1.2 The data controller responsible for processing data on this website within the meaning of the General Data Protection Regulation (GDPR) is e.t.s. - emergency trainings and services UG (limited liability), Finkenweg 7a, 65843 Sulzbach, Germany, Tel.: 06196 80 19 354, E-Mail: info@emergency-trainings.de. The data controller is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data.
2) Data Collection When Visiting Our Website
2.1 When you use our website for informational purposes only, meaning if you do not register or otherwise submit information to us, we only collect data that your browser transmits to the page server (so-called "server log files"). When you access our website, we collect the following data, which is technically required for us to display the website to you:

  • The website you visited
  • Date and time of access
  • Amount of data sent in bytes
  • Source/referrer from which you reached the page
  • Browser used
  • Operating system used
  • IP address used (if applicable: in anonymized form)

Processing takes place in accordance with Article 6(1)(f) GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. We do not share or otherwise use this data. However, we reserve the right to review server log files retrospectively should concrete evidence indicate unlawful use.) Cookies
2.2 For security reasons and to protect the transmission of personal data and other confidential content (such as orders or inquiries to the data controller), this website uses SSL or TLS encryption. You can identify an encrypted connection by the character sequence "https://" and the lock symbol in your browser address bar.
3) Hosting & Content Delivery Network
We use a provider for hosting our website and displaying page content who provides its services exclusively on servers within the European Union, either itself or through selected sub-contractors. All data collected on our website is processed on these servers. We have concluded a data processing agreement with the provider that ensures the protection of our website visitors' data and prohibits unauthorized disclosure to third parties.
4) Cookies
To make your visit to our website attractive and to enable the use of certain functions, we use cookies – small text files stored on your device. Some of these cookies are automatically deleted when you close your browser (so-called "session cookies"), while others remain on your device longer and enable the saving of page settings (so-called "persistent cookies"). In the latter case, you can find the storage duration in the cookie settings overview of your web browser.
To the extent that cookies we use also process personal data, processing takes place either in accordance with Article 6(1)(b) GDPR for contract performance, in accordance with Article 6(1)(a) GDPR in the case of given consent, or in accordance with Article 6(1)(f) GDPR to protect our legitimate interests in the best possible functionality of the website and a user-friendly and effective design of your website visit.
You can set your browser so that you are informed about the setting of cookies and can decide individually about their acceptance, or you can exclude the acceptance of cookies in certain cases or generally. Please note that if you do not accept cookies, the functionality of our website may be limited.
5) Contact
5.1 WhatsApp Business
We offer website visitors the opportunity to contact us via the WhatsApp messaging service of WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. For this purpose, we use the so-called "Business version" of WhatsApp.
If you contact us via WhatsApp in connection with a specific business matter (for example, an order you have placed), we store and use the mobile phone number you use with WhatsApp and – if provided – your first and last name in accordance with Article 6(1)(b) GDPR to process and respond to your inquiry. On the basis of the same legal ground, we may request that you provide additional data via WhatsApp (order number, customer number, address or email address) so that we can assign your inquiry to a specific transaction.
If you use our WhatsApp contact for general inquiries (such as about our service range, availability, or our website), we store and use the mobile phone number you use with WhatsApp and – if provided – your first and last name in accordance with Article 6(1)(f) GDPR based on our legitimate interest in efficiently and promptly providing you with the requested information.
Your data is only used to respond to your inquiry via WhatsApp. We do not disclose your data to third parties.
Please note that WhatsApp Business accesses the address book of the mobile device we use for this purpose and automatically transmits phone numbers stored in the address book to a server of the parent company Meta Platforms Inc. in the USA. To operate our WhatsApp Business account, we use a mobile device whose address book only stores the WhatsApp contact details of those users who have also contacted us via WhatsApp.
This ensures that every person whose WhatsApp contact details are stored in our address book has, upon their first use of the app on their device, consented to the transmission of their WhatsApp phone number from the address books of their chat contacts in accordance with Article 6(1)(a) GDPR by accepting WhatsApp's terms of use. We thus exclude the transmission of data from users who do not use WhatsApp and/or have not contacted us via WhatsApp.
For the purpose and scope of data collection and further processing and use of data by WhatsApp as well as your rights and settings options to protect your privacy, please refer to WhatsApp's privacy information: https://www.whatsapp.com/legal/?eea=1#privacy-policy
We have concluded a data processing agreement with the provider that protects our website visitors' data and prohibits disclosure to third parties.
Data transmissions to Meta Platforms Inc. servers in the USA may occur in the course of the above-mentioned processing.
For data transmissions to the USA, the provider has committed to the EU-US Data Privacy Framework, which – based on an adequacy decision by the European Commission – ensures compliance with the European level of data protection.
5.2 When you contact us (e.g., via contact form or email), personal data is collected. Which data is collected in the case of using a contact form can be seen from the respective contact form. This data is stored and used exclusively for the purpose of answering your inquiry and for contact and the associated technical administration.
The legal basis for processing this data is our legitimate interest in responding to your inquiry in accordance with Article 6(1)(f) GDPR. If your contact aims at concluding a contract, the additional legal basis for processing is Article 6(1)(b) GDPR. Your data will be deleted after we have completed processing your inquiry. This is the case when it can be inferred from the circumstances that the relevant matter has been conclusively resolved and insofar as no statutory retention obligations preclude deletion.
6) Rights of Data Subjects
6.1 Current data protection law grants you the following rights as a data subject vis-à-vis the data controller regarding the processing of your personal data (information and intervention rights), whereby reference is made to the stated legal basis for the respective conditions of exercise:

  • Right to access in accordance with Article 15 GDPR
  • Right to rectification in accordance with Article 16 GDPR
  • Right to erasure in accordance with Article 17 GDPR
  • Right to restrict processing in accordance with Article 18 GDPR
  • Right to be informed in accordance with Article 19 GDPR
  • Right to data portability in accordance with Article 20 GDPR
  • Right to withdraw given consent in accordance with Article 7(3) GDPR
  • Right to lodge a complaint in accordance with Article 77 GDPR

6.2 RIGHT TO OBJECT
IF WE PROCESS YOUR PERSONAL DATA ON THE BASIS OF OUR OVERRIDING LEGITIMATE INTEREST IN THE CONTEXT OF A BALANCING OF INTERESTS, YOU HAVE THE RIGHT AT ANY TIME, FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION, TO OBJECT TO THIS PROCESSING WITH EFFECT FOR THE FUTURE.
IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL CEASE PROCESSING THE AFFECTED DATA. HOWEVER, FURTHER PROCESSING REMAINS RESERVED IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OUTWEIGH YOUR INTERESTS, RIGHTS AND FREEDOMS, OR IF THE PROCESSING SERVES TO ASSERT, EXERCISE OR DEFEND LEGAL CLAIMS.
IF YOUR PERSONAL DATA IS PROCESSED BY US FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA FOR SUCH MARKETING PURPOSES. YOU MAY EXERCISE THIS OBJECTION AS DESCRIBED ABOVE.
IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL CEASE PROCESSING THE AFFECTED DATA FOR DIRECT MARKETING PURPOSES.
7) Duration of Storage of Personal Data
The duration of storage of personal data is determined by the respective legal basis, the purpose of processing and – where applicable – additionally by the respective statutory retention period (e.g., commercial and tax law retention periods).
When processing personal data on the basis of explicit consent in accordance with Article 6(1)(a) GDPR, the affected data is stored until you withdraw your consent.
If statutory retention periods exist for data processed on the basis of legal transactions or similar legal obligations under Article 6(1)(b) GDPR, this data will be routinely deleted after the retention period expires, provided it is no longer required for contract performance or contract initiation and/or we no longer have a legitimate interest in continued storage.
When processing personal data on the basis of Article 6(1)(f) GDPR, this data is stored until you exercise your right to object in accordance with Article 21(1) GDPR, unless we can demonstrate compelling legitimate grounds for the processing that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.
When processing personal data for direct marketing purposes on the basis of Article 6(1)(f) GDPR, this data is stored until you exercise your right to object in accordance with Article 21(2) GDPR.
Insofar as nothing else follows from the other information contained in this declaration regarding specific processing situations, stored personal data will otherwise be deleted when it is no longer necessary for the purposes for which it was collected or otherwise processed.
TRANSLATION NOTES AND TECHNICAL DETAILS:
Key terminology rendered:

  • "Verantwortlicher" → "Data controller" (GDPR terminology)
  • "personenbezogene Daten" → "Personal data"
  • "Auftragsverarbeitungsvertrag" → "Data processing agreement"
  • "Betroffenenrechte" → "Rights of data subjects"
  • "Widerspruchsrecht" → "Right to object"
  • "Einwilligung" → "Consent"
  • "Rechtsgrundlage" → "Legal basis"
  • "Zweck der Verarbeitung" → "Purpose of processing"
  • "berechtigtes Interesse" → "Legitimate interest"

Regulatory compliance:
Your privacy policy demonstrates comprehensive GDPR compliance covering:

  • Clear identification of data controller
  • Lawful bases for processing (Articles 6)
  • Data subject rights (Articles 15-22)
  • Specific provisions for cookies, contact forms, WhatsApp
  • Data retention principles
  • Third-party data transfers
  • EU-US Data Privacy Framework compliance